Getting Started

What is My Suki?

My Suki is a E-commerce Platform that can help your store sell online

Benefits of using My Suki?

This list down how vendor benefit from using My Suki

How to Sign up in My Suki?

This enables a new vendor to Sign Up at My Suki. To Open your store with My Suki just click here suki.io

To Sign Up

(1) Go to the Suki Hub website and click on the "Sign Up for Free" button

(2) Fill out all the Required Fields:

• Email address

• Account Password

• Password Confirmation

• Full Name

• Store Name

• Business Type

(3) Read and Agree to the Terms Of Use and Click Sign Up

(4) Your account has been successfully created. You will be redirected to the Suki Hub homepage.

How to Setup Store in My Suki?

There's a 4 Setup needed before we live your store

Company Profile

This enables the vendors to set up their company profile by creating their five character Suki Code, Completing their Company details, Contact information and by setting their exact store address and coordinates.

(1) On the Menu Bar, Navigate to Admin > Setup > Company Profile

(2) Click the Company Profile Option

(3) The Company Profile Page will be displayed

(4) Create your 5 (five) Character Suki Code

This is the code that Sari-Sari Store owners will use to add your store to their app.

(5) Verify the Company Name and Enter your Address

(6) Enter your Stores Address

(7) Select Your Store Address

(8) Add your Contact Information Details

• Contact Person

• Telephone

• Mobile

• Email

(9) Add your Delivery Partner Contact Information Details

• Contact Person

• Telephone

(10) Verify all details and Click Update

(11) A Notification will appear to indicate that you have successfully updated your company profile

(12) Click Back to Return to Home Page

Service Level Agreement

This gives the vendors the option to choose to offer Delivery Services, Pick Up Services or both. The minimum and maximum order amount can be set. The estimated delivery time and maximum delivery distance must be indicated for the Delivery Services. The vendor can also indicate their store operating hours.

(1) On the Menu Bar, Navigate to Admin > Setup > Service Level Agreement

(2) Click the Service Level Agreement Option

(3) The Service Level Agreement Page will be displayed

(4) Set the Delivery Options

• Enable/Disable Delivery Option

• Min & Max Order Amount

• Delivery Time Calculation

• Order Cut-Off Time

• Maximum Delivery Distance (in km)

(5) Scroll Down to view Pickup Option

(6) Set the Pickup Options

• Enable/Disable Pickup Option

• Min & Max Order Amount

(7) A Notification will appear to indicate that you've successfully updated your Service Level Agreement Information

(8) Click Back to Return to Home Page

Payment Methods

This feature enables the vendor to set the available payment options to the customer which may include cash on delivery, credit card/Paymaya, Bank Transfers and DragonPay. At least One Payment type is required

To Set Cash as a Payment Method

(1) Navigate to Admin > Setup > Payment Methods

(2) Tick the Checkbox of the Cash option

(3) Click Update to save the changes

Cash Payment Restriction is a feature that restricts the customer for paying 
cash for the services offered by the vendor (ex. for pickup or for delivery) 
and also it allows the vendors to set up a limitation of purchase on the 
service the customer chosen.

To Set Cash Payment Restrictions

(1) At the Payment Methods Page, Make sure that Cash option is Enabled

(2) Beside the Cash Option, Click the information icon

(3) Tick the corresponding Checkbox to Enable the Restriction

(4) Enter the Minimum Amount and the Maximum Amount

(5) Click Ok to Save the Changes

SLA Validation will always prioritize over the cash payment restriction. Cash Payment Restriction must be less than or equal the declared SLA limit. If the Cash Payment restriction exceed to the SLA limit, the app will not allow the customer to proceed to checkout

To Set Bank Transfers as a Payment Method

(1) Navigate to Admin > Setup > Payment Methods

(2) Tick the Checkbox of the Bank to Bank option

(3) Navigate to the Bank to Bank Payment Methods Tab

(4) Enter your Instructions to your Customer and click Update

This message will be displayed in the mobile app when user choose bank-to-bank transfer, There is no real bank integration here so you have to verify with your bank to see whether your money actually came in

To Set PayMaya as a Payment Method

Please contact our team to help you implement this type of feature. Here

To Set DragonPay as a Payment Method

Please contact our team to help you implement this type of feature. Here

To Set Debit Card on Delivery as a Payment Method

Please contact our team to help you implement this type of feature. Here

To Set Credit Card on Delivery as a Payment Method

Please contact our team to help you implement this type of feature. Here

Fees and Charges

This feature enables the Vendor to set up Charging fees such as Delivery Fee, Pick Up Fee, Service Fee, Web Fee or Other Fees for both Pick Up and Delivery Orders. This Fees can be set by Fixed amount, Based on percentage of purchased amount, Based on Driving Distance and based on purchased amount using look up table.

To Set up Delivery Fees

(1) At the Suki Hub Navigate to Admin > Set Up > Fees & Charges

(2) At the General Tab, Tick the Delivery Fee Checkbox to add Delivery Fees

(3) A Delivery Fee tab will appear, Navigate to the Delivery Fee Tab

(4) Click on Add to add a Delivery Fee

(5) Click Add to setup up the first fee for delivery service.

(6) Complete the following Details:

• Display Name

• Internal Code

• Delivery Charging Option

• Delivery Charge Amounts

• Trigger Conditions

(7) There are many Delivery Charge Options Based on:

• Fixed Amount

• Based on Percentage of Purchased Amount

• Based on Driving Distance

• Based on purchased Amount using Look up table

To Set the Delivery Charge based on Fixed Amount:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select Fixed Amount

(3) Enter the Charge Amount

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

To Set the Delivery Charge based on Percentage of Purchased Amount:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select based on percentage of purchased amount

(3) Enter the Percentage

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

To Set the Delivery Charge based on Driving Distance:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select based on driving distance

(3) Enter the Initial Distance, Initial Amount, Incremental Distance, Incremental Amount

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

To Set the Delivery Charge based on Purchased amount using Look up Table:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select based on purchased amount using Look Up Table

**(3)**Enter the value Conditions

• For (orders purchased below this certain amount) the Fee is (amount)

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

(6) The List of Delivery Fees will be Displayed,

(7) At this view you can Edit the record by clicking the Edit Icon of the record of choice or

(8) Delete the record by clicking at the Delete Icon

(9) To Save all records Click Update and Ok

If the Vendor did not declare any delivery fee it is considered as free, Suki lets you to setup multiple fees. The fees with the same name will be combined into an entry (for the mobile user)

To Set up Pick Up Fees

(1) At the General Tab, Tick the Pickup Fee Checkbox to add Pickup Fees

(2) A Pickup Fee tab will appear, Navigate to the Pickup Fee Tab

(3) Click on + Add to add a Pick up Fee

(4) Click Add to setup up the first fee for Pick Up service.

(5) Complete the following Details:

• Display Name

• Internal Code

• Pickup Charging Option

• Pickup Charge Amounts

• Trigger Conditions

(6) There are many Pickup Charge Options Based on:

• Fixed Amount

• Based on Percentage of Purchased Amount

• Based on purchased Amount using Look up table

To Set the Pick Up Charge based on Fixed Amount:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select Fixed Amount

(3) Enter the Charge Amount

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

To Set the Pick Up Charge based on Percentage of Purchased Amount:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select based on percentage of purchased amount

(3) Enter the Percentage

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

To Set the Pick Up Charge based on Purchased amount using Look up Table:

(1) Enter the Display Name and Internal Code

(2) From the Dropdown Option select based on purchased amount using Look Up Table

(3) Enter the value Conditions

• For (orders purchased below this certain amount) the Fee is (amount)

(4) Select the Trigger Conditions

(5) Click Ok to Confirm and Click Update

(6) The List of Pick Up Fees will be Displayed,

(7) At this view you can Edit the record by clicking the Edit Icon of the record of choice or

(8) To Save all records Click Update and Ok

(9) Delete the record by clicking at the Delete Icon

How to Upload My Products?

This guide will help you to upload your products on My Suki

Some Pre-requisite before Uploading

Add a Suki Databank ID

This will help the store owner on uploading a product images. Some of the images are stored on our Suki Databank. By using our Suki ID, most of the products has common barcode will pull the images for suki databank to your store.

(1) Navigate to Admin > Advance settings

(2) Under Data, Tick "Use suki databank for image matching"

(3) On Master Account ID, add 5ed871d3c7c9ee4343671dd0

(4) Tick the "Turn on image matching"

(5) Click "Update" to save the changes

Select Auto-categorization as a displaying of product

This will help the store owner on sorting and grouping their products on My Suki

(1) Navigate to Admin > Advance Settings

(2) Under "Choose how you want to present products on the mobile app", select "Auto categorization and infinite scrolling of products"

(3) Click Update to save the changes

How to prepare product file

This will help you to prepare your file

(1) Prepare CSV file. To prepare a CSV file you can use a Google Sheet or Microsoft Excel

See the table below as a guide on preparing a CSV file

Product Column Description:

Barcode - Unique identification of product

Name - Description of Product

Price - Retail Price to offer for your customer

Category - Grouping of product (ex. Baby Care, Snacks)

Subcategory - Grouping of product on sub-level description (ex. Diaper, Baby Powder)

Tags - Additional definition of product. This will help your customer if they try to a certain product (ex. Coke, softdrinks)

Keywords - Can add a metonymy of a word or mispelled names of products (ex. ketchup, pampers a.k.a diapers)

barcode	name	price	category	subcategory	tags	keywords
4802288803085	CARE ADULT DIAPER LARGE 8S	155	PERSONAL CARE	ADULT DIAPER	ADULT DIAPER2, LARGE	CARE, PAMPERS
4802288802101	CARE ADULT DIAPER MEDIUM 10S	175	PERSONAL CARE	ADULT DIAPER	ADULT DIAPER1,ADULT DIAPER2, MEDIUM	CARE, PAMPERS

(2) Once your table is ready you can now save it as CSV file.

• On your google sheet, click on File > Download > Select Comma Separated Value (.csv)

• On your microsoft excel, click on File > Save as > Browse > Select a file type > Use CSV Comma delimited (.csv)

(3) Navigate to Admin > Upload > Product Upload

(4) Drag the CSV file prepared. Your Product will be uploaded

CSV file or Comma separated value is the only file that will accepted by our system