Basic Setup
How to Sign up in My Suki
This enables a new vendor to Sign Up at My Suki. To Open your store with My Suki just click here suki.io
To Sign Up
(1) Go to the Suki Hub website and click on the "Sign Up for Free" button
(2) Fill out all the Required Fields:
Email address
Account Password
Password Confirmation
Full Name
Store Name
Business Type
(3) Read and Agree to the Terms Of Use and Click Sign Up
(4) Your account has been successfully created. You will be redirected to the Suki Hub homepage.
How to Setup Store in My Suki?
There's a 4 Setup needed before we live your store
Company Profile
This enables the vendors to set up their company profile by creating their five character Suki Code, Completing their Company details, Contact information and by setting their exact store address and coordinates.
(1) On the Menu Bar, Navigate to Admin > Setup > Company Profile
(2) Click the Company Profile Option
(3) The Company Profile Page will be displayed
(4) Create your 5 (five) Character Suki Code
(5) Verify the Company Name and Enter your Address
(6) Enter your Stores Address
(7) Select Your Store Address
(8) Add your Contact Information Details
Contact Person
Telephone
Mobile
Email
(9) Add your Delivery Partner Contact Information Details
Contact Person
Telephone
(10) Verify all details and Click Update
(11) A Notification will appear to indicate that you have successfully updated your company profile
(12) Click Back to Return to Home Page
Service Level Agreement
This gives the vendors the option to choose to offer Delivery Services, Pick Up Services or both. The minimum and maximum order amount can be set. The estimated delivery time and maximum delivery distance must be indicated for the Delivery Services. The vendor can also indicate their store operating hours.
(1) On the Menu Bar, Navigate to Admin > Setup > Service Level Agreement
(2) Click the Service Level Agreement Option
(3) The Service Level Agreement Page will be displayed
(4) Set the Delivery Options
Enable/Disable Delivery Option
Min & Max Order Amount
Delivery Time Calculation
Order Cut-Off Time
Maximum Delivery Distance (in km)
(5) Scroll Down to view Pickup Option
(6) Set the Pickup Options
Enable/Disable Pickup Option
Min & Max Order Amount
(7) A Notification will appear to indicate that you've successfully updated your Service Level Agreement Information
(8) Click Back to Return to Home Page
Payment Methods
This feature enables the vendor to set the available payment options to the customer which may include cash on delivery, credit card/Paymaya, Bank Transfers and DragonPay. At least One Payment type is required
To Set Cash as a Payment Method
(1) Navigate to Admin > Setup > Payment Methods
(2) Tick the Checkbox of the Cash option
(3) Click Update to save the changes
To Set Cash Payment Restrictions:
(1) At the Payment Methods Page, Make sure that Cash option is Enabled
(2) Beside the Cash Option, Click the information icon
(3) Tick the corresponding Checkbox to Enable the Restriction
(4) Enter the Minimum Amount and the Maximum Amount
(5) Click Ok to Save the Changes
SLA Validation will always prioritize over the cash payment restriction. Cash Payment Restriction must be less than or equal the declared SLA limit. If the Cash Payment restriction exceed to the SLA limit, the app will not allow the customer to proceed to checkout
To Set Bank Transfers as a Payment Method
(1) Navigate to Admin > Setup > Payment Methods
(2) Tick the Checkbox of the Bank to Bank option
(3) Navigate to the Bank to Bank Payment Methods Tab
(4) Enter your Instructions to your Customer and click Update
To Set PayMaya as a Payment Method
Please contact our team to help you implement this type of feature. Here
To Set DragonPay as a Payment Method
Please contact our team to help you implement this type of feature. Here
To Set Debit Card on Delivery as a Payment Method
Please contact our team to help you implement this type of feature. Here
To Set Credit Card on Delivery as a Payment Method
Please contact our team to help you implement this type of feature. Here
Fees and Charges
This feature enables the Vendor to set up Charging fees such as Delivery Fee, Pick Up Fee, Service Fee, Web Fee or Other Fees for both Pick Up and Delivery Orders. This Fees can be set by Fixed amount, Based on percentage of purchased amount, Based on Driving Distance and based on purchased amount using look up table.
To Set up Delivery Fees
(1) At the Suki Hub Navigate to Admin > Set Up > Fees & Charges
(2) At the General Tab, Tick the Delivery Fee Checkbox to add Delivery Fees
(3) A Delivery Fee tab will appear, Navigate to the Delivery Fee Tab
(4) Click on Add to add a Delivery Fee
(5) Click Add to setup up the first fee for delivery service.
(6) Complete the following Details:
Display Name
Internal Code
Delivery Charging Option
Delivery Charge Amounts
Trigger Conditions
(7) There are many Delivery Charge Options Based on:
Fixed Amount
Based on Percentage of Purchased Amount
Based on Driving Distance
Based on purchased Amount using Look up table
To Set the Delivery Charge based on Fixed Amount:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select Fixed Amount
(3) Enter the Charge Amount
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
To Set the Delivery Charge based on Percentage of Purchased Amount:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select based on percentage of purchased amount
(3) Enter the Percentage
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
To Set the Delivery Charge based on Driving Distance:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select based on driving distance
(3) Enter the Initial Distance, Initial Amount, Incremental Distance, Incremental Amount
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
To Set the Delivery Charge based on Purchased amount using Look up Table:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select based on purchased amount using Look Up Table
(3) Enter the value Conditions
For (orders purchased below this certain amount) the Fee is (amount)
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
(6) The List of Delivery Fees will be Displayed,
(7) At this view you can Edit the record by clicking the Edit Icon of the record of choice or
(8) Delete the record by clicking at the Delete Icon
(9) To Save all records Click Update and Ok
If the Vendor did not declare any delivery fee it is considered as free, Suki lets you to setup multiple fees. The fees with the same name will be combined into an entry (for the mobile user)
To Set up Pick Up Fees
(1) At the General Tab, Tick the Pickup Fee Checkbox to add Pickup Fees
(2) A Pickup Fee tab will appear, Navigate to the Pickup Fee Tab
(3) Click on + Add to add a Pick up Fee
(4) Click Add to setup up the first fee for Pick Up service.
(5) Complete the following Details:
Display Name
Internal Code
Pickup Charging Option
Pickup Charge Amounts
Trigger Conditions
(6) There are many Pickup Charge Options Based on:
Fixed Amount
Based on Percentage of Purchased Amount
Based on purchased Amount using Look up table
To Set the Pick Up Charge based on Fixed Amount:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select Fixed Amount
(3) Enter the Charge Amount
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
To Set the Pick Up Charge based on Percentage of Purchased Amount:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select based on percentage of purchased amount
(3) Enter the Percentage
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
To Set the Pick Up Charge based on Purchased amount using Look up Table:
(1) Enter the Display Name and Internal Code
(2) From the Dropdown Option select based on purchased amount using Look Up Table
(3) Enter the value Conditions
For (orders purchased below this certain amount) the Fee is (amount)
(4) Select the Trigger Conditions
(5) Click Ok to Confirm and Click Update
(6) The List of Pick Up Fees will be Displayed,
(7) At this view you can Edit the record by clicking the Edit Icon of the record of choice or
(8) To Save all records Click Update and Ok
(9) Delete the record by clicking at the Delete Icon
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