Set Branch Level Service Level Agreement Settings

This will allow the user to override the setting of the Service Level Agreement on selected branch

The Global SLA Settings must be enabled both pick up and delivery services before overriding the branch level settings

To Override the SLA Settings

(1) Navigate to Admin > Branches > Branches

(2) Select the Branch line

(3) At the left panel click on Service Level Agreement

(4) Tick the Enable Override Option

(5) Click on Update and Ok to Confirm Changes

To Enable/Disable the services offered of the branch

(1) Navigate to Admin > Branches > Branches

(2) Select the Branch line

(3) At the left panel click on Service Level Agreement

(4) Tick/untick on any services offered you want to override

(5) Click on Update and Ok to Confirm Changes