Order Completion Process (Hub)

This shows the Step by Step Order Completion Process at Suki Hub Vendor Portal

New > Accepted > Picking > Done Picking > Checking > Done Checking > Ready > Delivering > Received

To View the Orders

(1) On the Menu Bar, Navigate to Orders

(2) The Orders are filtered by their Status

(3) New Orders will have a status as “NEW”

To View the Order Details

(1) At the Order page, Click on the Order Line

(2) Orders for Delivery are represented by the Delivery Truck Icon while a Basket Icon for Pickup Orders.

(3) The Customer’s Ordered Items and Information will be displayed

To Change the Mode of the Order

(1) At the Order Details Page, Click on the Order Mode Icon (Truck/Basket)

(2) A Notification will appear to confirm the change of order mode

(3) Click on OK to Confirm the change and fees will automatically be recomputed

To Accept the Customer’s Order

(1) At the Order Details Page, Click on Accept

(2) A Confirmation dialog will appear

(3) Click Ok to accept Customer’s Order

(4) The Order status will be changed to "ACCEPTED"

To Start Picking

(1) At the Order Details Page, Click on Start Picking

(2) A Confirmation dialog will appear

(3) Click Ok to Start Picking the Customer's Ordered Items

(4) The Order status will be changed to “PICKING”

(5) The Vendor can Print the Pick List by Clicking on Print

(6) Or Edit the Item Quantity by clicking on Edit

(7) The Picker can Abort Pick or Finish Picking

To Finish Picking

(1) At the Order Details Page, Click on End Picking

(2) A Confirmation dialog will appear

(3) Click Ok to End Picking

(4) The Order status will be changed to “DONE PICKING”

To Start Checking the Order

(1) At the Order Details Page, Click Start Checking

(2) A Confirmation dialog will appear

(3) Click Ok to Start Checking

(4) The Order status will be changed to “CHECKING”

(5) The Checker can Abort Checking or Finish Checking

To Finish Checking the Order

(1) To Finish Checking, Click End Checking

(2) A Confirmation dialog will appear

(3) Click Ok to End Check

(4) The Order status will be changed to “READY”

(5) The items are now ready for Delivery or Pick Up.

To Start Delivery

(1) At the Order Details Page, click Start Delivery

(2) A Confirmation dialog will appear

(3) Click Ok to Start Delivery

(4) The Order status will be changed to “DELIVERING”

(5) The Driver can Abort Delivery or Finish Delivery.

To Finish Delivery

(1) At the Order Details Page, click End Delivery

(2) A Confirmation dialog will appear

(3) Click Ok to End Delivery

(4) The Order status will be changed to “RECEIVED”.

(5) An the Order Completion process is completed

(6) Click Close to Exit the order window

To Void Orders

The Vendor has the option to void the order in any stage within the Order completion Process

(1) At the Order Details Page, Click on the Void Button

(2) Enter your reason for Voiding

(3) Click On Proceed

To View the Orders Available, Additional & Out of stock item

The Vendor can view the availability of the items in order details with done picking status

(1) At the Order Tab, click For Checking status

(2) Select Any Order